Listening skills
Notes:Learning Outcome
To look over the different types of listening skills and communication.
To understand the importance of effective listening and ways in which it can enhance relationships.
Listening Skills:
Effective listening
Rights and responsibility
Showing effective listening
Listening skills are developed.
Notes:Non verbal communication
Signs of listening.
Types of non verbal communication
Notes:Verbal communication
Say in response
Types of verbal communication.
Notes:Situations where listening is important
.If someone is feeling upset about something
.If someone feels like their rights have not been honoured.
.If they need to be honest
Notes:How does this Enhance relationships?
.People feel cared for.
.important issues.
.Responding to situations
Notes:Summary
.Shows compassion and caring
.Non verbal communication
.When listening skills are used effectively,relationships will be enhanced.
Location: